Bishopstown
Credit Union Limited Prepaid Card Terms and Conditions
These
terms and conditions apply to your Prepaid Card. You must read them carefully.
In these terms and conditions "you" means the named Prepaid
Cardholder and the authorised
user of the Prepaid Card. "We", "us" or "our"
means Newcastle Building Society, Newcastle Card Solutions Limited or DCR Strategies Inc acting on its behalf. “Website” means the website at www.creditunionni.co.uk
1.
Your Prepaid MasterCard®
Card
You can use the Prepaid Card /
E-Money Account at any location that displays the MasterCard®
acceptance mark, including shops, restaurants, online, or on the telephone. You
can also use your Prepaid Card overseas. Before using the Prepaid Card you need
to make sure there are enough funds loaded on it. You will not be able to use
your Prepaid Card after its expiry date.
Your Prepaid Card is not a credit
card and is not in any way linked to your credit union share account. You will
not earn any interest/dividend on any funds loaded on your Prepaid Card. However,
you must be a member of a credit union affiliated to the Irish League of Credit
Unions to avail of this card and your membership of the credit union is subject
to the Rules of the credit union.
2.
Applying for and activating your
Prepaid Card
To
apply for our Prepaid Card you must be invited to participate in the program by
your credit union and be at least 16 years old and have the right to
reside in the UK. We will require evidence of who you
are and your address. We may ask you to
provide some documentary evidence to prove this and/or we may carry out checks
on you electronically.
You must sign the signature strip on
the back of the Prepaid Card as soon as it is received. Please refer to www.creditunionni.co.uk for all Prepaid Card loading options, or refer to the
“Loading your Prepaid Card” section below.
We
reserve the right to refuse to issue, activate or load a Card at Our discretion.
By using the Prepaid
Card you are agreeing to these terms and conditions.
3.
Loading your Prepaid Card
Upon receipt, your funds will be
available for use without delay. Funds can be loaded to your Prepaid Card at
the credit union where you purchased the card subject to the credit union’s
continued participation in the program.
Your Prepaid Card cannot be
loaded more than two times in any one day. We reserve the right to refuse to
accept any particular loading transaction.
A
Load/Reload Fee may apply for each load/reload that you make.
4.
Using your Prepaid Card
Detailed instructions on how to
use your Prepaid Card are found on the Website. You will need to follow these
instructions when using your Prepaid Card.
We will deduct the value of your
transactions from the balance on your Prepaid Card as soon as they are made. We
will also deduct any applicable fees as soon as they become payable by you, see
our Fees section below for details of our fees.
The Prepaid Card
belongs to us. We may ask you to stop using your Prepaid Card and return it to
us or destroy it. We may at anytime
suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a
Prepaid Card for reasons relating to the following:
·
we are concerned
about security of your account or Prepaid Cards we have issued to you;
·
we suspect your
account is being used in an unauthorised or fraudulent manner;
·
or we need to do so to comply with the law.
If we do this, we will tell you as soon as we can or are permitted to do
so after we have taken these steps.
Like other payment cards, we cannot guarantee a retailer
will accept your Prepaid Card. We may also
refuse to pay a transaction:
·
if we are
concerned about security of your Prepaid Card or we suspect your Prepaid Card
is being used in an unauthorised or fraudulent manner;
·
If sufficient funds are not
loaded on your Prepaid Card at the time of a transaction to cover the amount of
the transaction and any applicable
fees;
·
if there is an
outstanding Shortfall on the Prepaid Card in accordance with condition 12;
·
if we have
reasonable grounds to believe that you are acting in breach of this agreement;
·
if we believe that
a transaction is potentially suspicious or illegal (for example, if we believe
that a transaction is being made fraudulently); or
·
because of errors,
failures (whether mechanical or otherwise) or refusals by merchants, payment
processors or payment schemes processing transactions.
If we refuse to authorise a transaction, we will, if
practicable, tell you why immediately unless it would be unlawful for us to do
so. You may correct any information we hold and which may have caused us to
refuse a transaction by contacting us on +44 844 504 7811.
Subject to the features
of the particular Prepaid Card, the authorisation of a transaction can include
authorising any single transaction, a series or recurring transactions
(including transactions for an indefinite period) or pre-authorising future
transactions of a certain or uncertain amount.
A Prepaid Card
transaction will be regarded as authorised by you where you;
·
authorise the
transaction at the point of sale by following the instructions provided by the
merchant or retailer to authorise the transaction, which may include:
a)
entering your PIN
or providing any other security code;
b)
signing a sales
voucher;
c)
providing the
Prepaid Card details and/ or providing any other details as requested;
d)
waving or swiping
the Prepaid Card over a card reader
·
insert a Prepaid
Card and enter your PIN to request a cash withdrawal at an ATM;
·
make a request for
a cash advance at any bank counter;
Authorisation
for a transaction may not be withdrawn (or revoked) by You
after the time it is received.
·
any transaction
which is agreed to take place on a date later than the date is was authorised
as long as notice was provided no later than the close of business on the
business day before it was due to take place;
·
direct debits if
they are to occur after the date of the withdrawal
We may charge you
a fee if a transaction is revoked by you under this condition or for
transactions refused due to insufficient funds.
Funds to cover the authorised transactions received by us
will be paid over to the merchant acquirer within 3 days following the receipt
by us of the instruction to make payment. A transaction (the payment order)
will be received as follows:
·
for purchases and
ATM transactions, at the time we receive the transaction instruction from the
merchant acquirer or ATM operator;
·
for other
transactions which are communicated directly to us, at the time you ask us to
complete the transaction.
·
If, in relation to;
a)
purchases and ATM
transactions, we receive the transaction instruction from the merchant acquirer
or ATM operator; or
b)
other transactions communicated directly to us, you ask us
to complete the transaction after 3pm, the
transaction instruction or request will be deemed to have been received by us
on the following business day.
6.
Cancellation and expiry of your
Prepaid Card
This agreement
will continue indefinitely unless terminated. You have a legal right
to cancel your Prepaid Card up to 14 days after you receive the Prepaid Card
without being charged the Redemption Fee.– this 14
day period is known as the “Cooling-Off Period”. Under these terms and
conditions, you also have the right to cancel your Prepaid Card at any time
after the 14 day Cooling-Off Period without notice and
any funds remaining on your Prepaid Card will be returned to you within 5 days
subject to satisfactory checks being completed. We may also cancel
your agreement for any reason by giving you at least 2 month's notice:
·
if this agreement
or your card expires on a set date and we have not agreed to renew this
Agreement;
·
if you break an
important part of this agreement, or repeatedly break the agreement and fail to
resolve the matter in a timely manner;
·
if you act in a
manner that is threatening or abusive to our staff, or any of our representatives;
·
if you fail to pay
fees or charges that you have incurred or fail to put right any shortfall;
·
in the event of
your death
·
in the event you cease to be a member
of a credit union participating in the program.
·
in the event that the program is
terminated.
We may also cancel
this agreement or suspend your card or account immediately if we believe your
Prepaid Card is deliberately being used by you to commit fraud or for other
illegal purposes. If we do this we will tell you as soon as we are permitted to
do so.
If we cancel your Prepaid Card you must tell us what you
want us to do with any unused funds within 3 months of the date we tell you
your Prepaid Card is cancelled.
If your Prepaid Card is
cancelled, we will immediately block your Prepaid Card so it cannot be used.
You will not be entitled
to a refund of money you have already spent on transactions authorised, or
pending or any fees for use of the Prepaid Card before the Prepaid Card is
cancelled or expires. You can cancel your Prepaid Card by sending an email to
us at service@trucash.com,
or phone us at +44 844 504 7811and confirming that you have destroyed your
Prepaid Card.
If you cancel your Prepaid Card, once all transactions
and fees have been deducted, we will arrange for any unused funds to be refunded to you, see “Your Rights to
Redemption of Funds and Refunding of Transactions on your Prepaid Card” section below for
further information. A Redemption Fee may be charged (see Fees section below)
unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your
Prepaid Card within 14 days of receiving it.
Shortly before expiry of your Prepaid card, we will
contact you to ask whether you require a replacement card. If you promptly confirm to us that you wish to receive a
replacement card, then subject to receiving acceptable evidence of identity from you, we will issue a
replacement card before expiry of your card.
Your Prepaid Card will be valid
for 3 Years. When it expires, unless we are told otherwise and if the program
is still in effect and your credit union is participating in the program. We
will issue you with a replacement prepaid card and deduct the cost of
replacement from the available balance of Your Card. If the available balance
of your Card is not sufficient to cover the costs for the replacement Card, the
Card will not be issued.
7.
Keeping your Prepaid Card secure
You should treat your
Prepaid Card like cash. If it is lost or stolen, you may lose some or all of
your money on your Prepaid Card, in the same way as if you lost cash in your
wallet or purse. As a result, you must keep your Prepaid Card safe and not let
anyone else use itIf you are issued with a PIN, you must keep it secret
at all times. You should memorise the PIN, destroying the notification and never disclose the PIN or security information to
anyone. If you suspect that someone else knows your PIN, you should change it as soon as
possible. You can change your PIN to something more memorable at most ATM machines by following
the on screen instructions.
We recommend that you check the
balance on your Prepaid Card regularly online at the Website. We will provide
you with your Prepaid Card balance and a statement of
recent transactions either by electronic means or on our secure webpage at any time. Your statement
will show:
·
information
relating to each Prepaid Card transaction
which will enable it to be identified;
·
the amount of the
Prepaid Card transaction shown in the currency in which the transaction was
paid or debited to the account;
·
the amount of charges
for the transaction
·
the date the
transaction is authorised or posted on to the account.
must tell us
without undue delay by calling us on our 24 hour lost and stolen card helpline +44 844 504 7811 if you know or suspect that a Prepaid Card is lost or
stolen or that the PIN or password is known to an unauthorised person or if you
think a transaction has been incorrectly executed.
If you ask us to do so, we will investigate any disputed transaction or misuse
of your Prepaid Card and we may need more information and assistance from you.
Provided you
notify us and you have not acted
fraudulently or with gross
negligence we will refund the amount of any transactions which
our
investigations show are not authorised by you.
However, if the investigations
show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example
by failing to keep your Prepaid Card or PIN secure), we will not refund the
transaction amount and will charge you a fee of up to £50.00 for any loss we
suffer because of the use of the Prepaid Card.
9.
Our liability
We will not be liable for any loss arising from:
·
any cause which
results from abnormal or unforeseen circumstances beyond our control,
consequences which would have been unavoidable despite all our efforts to the
contrary; or
·
a retailer
refusing to accept your
Prepaid Card; or
·
our compliance
with legal and regulatory requirements;
·
loss or corruption of
data unless caused by our wilful default.
We are also not liable for:
·
business
interruption, loss of revenue, goodwill, opportunity or anticipated savings;
·
any indirect or
consequential loss.
We reserve the right to
charge you for any reasonable costs that we incur in taking action to stop you
using this Prepaid Card and to recover any monies owed as a result of your
activities.
10.
Your
Right to a Refund
The Funds on your Prepaid Card
Redeeming the funds on your Prepaid Card
You have the right to redeem the funds on your prepaid
card at any time in whole or in part. To do so, please either send us an e-mail using the "contact us"
facility on the Website, or contact us by telephone during normal
opening hours – telephone no. 4800010) requesting
redemption and indicating the amount to be redeemed.
If you request redemption of all funds on your Prepaid
Card, please confirm in writing that you have destroyed your Prepaid Card by cutting it up. When we process your
redemption request, we may require you to provide us with documents such as identification so
that we may process your request in accordance with legal requirements. We may also charge a
redemption fee if one of the following circumstances applies:
- You are requesting redemption before termination or expiry of this
agreement;
- You cancel this agreement before any agreed termination or expiry date;
or You request redemption more than one year after the date of termination
or expiry of this agreement.
Please see section 12 for a summary of fees including
redemption fees.
We will not redeem the value of the funds on your card
to you if your request for redemption of funds is more than
six years after the date of termination or expiry of this agreement.
Refunding Transactions
You may be
entitled to claim a refund in relation to transactions where:
·
the transactions
was not authorised under this agreement;
·
we are responsible
for a transaction which was incorrectly executed and notified to us in
accordance with section 8 above;
·
a pre-authorised
transaction did not specify the exact amount at the time of its authorisation
and the amount charged by a supplier is more than you or an additional Prepaid
Cardholder could reasonably have expected taking into account normal spending
patters on the Prepaid Card or the circumstances of the transaction.
·
A claim for a
refund in the circumstances set out above will not be accepted if the amount of
the transaction was made available to you at least 4 weeks before the
transaction date or it is made more than 8 weeks after being debited to your
account.
11.
Changes
to these Terms
We may change these terms at any
time by notifying you
by e-mail or other agreed means at least 2 months before the change is due to
take effect. The up-to-date
version of the Prepaid Card terms and conditions will always be available on
the Website. The change
will automatically take effect and you will be taken to have accepted the
notified change unless you tell us that you do not agree to the change. In that
event, we will treat that notice as notification that you wish immediately to
terminate. In such circumstances we will refund any balance on the card in accordance with section 10 above and you will not be charged a Refund Fee.
We may make
immediate changes to the exchange rate used to convert foreign transactions
into Sterling.
12.
The
Fees
We do not charge any fees for
checking your on-line balance and transactions. We will deduct any applicable
fees from the available balance on the Prepaid Card as soon as they become
payable by You. For the complete fee schedule
pertaining to the use of the Prepaid Card, please refer to the Fee Schedule as
it is outlined in the brochure insert or visit www.creditunionni.co.uk
or contact your credit union for details.
Where quarterly service charges are billed to Your
credit union account and there are insufficient funds in Your credit union
account, at the request of the credit union, We may suspend your account until
you pay this charge or We may deduct the amount of the charge from Your card
balance.
When you use your Prepaid Card at
an ATM, you may also be subject to applicable fees, surcharge rules and
regulations of the relevant ATM, or other financial institution or association.
If we
decide to increase or impose any new fees, we will tell you by e-mail, text, or
post, at least two months before any changes
take effect. Authorisation will be requested for all transactions at the time
of each transaction. In the unlikely
event, for any reason whatsoever, a transaction is completed when there are
insufficient funds on the Prepaid Card for that transaction (a
"Shortfall"), the Shortfall shall be reimbursed by you unless it is
due to an error on the part of the retailer where the Prepaid Card was
presented, in this circumstance we may seek the Shortfall from the retailer.
You agree that once we make this
Shortfall known to you, we may charge you for the Shortfall amount. We may
charge the amount of the shortfall from any other Prepaid Cards that you hold
with us, to any other payment method which you may designate at that time, or
against any funds which you may subsequently load onto your Prepaid Card or on
any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall
amount, we may suspend your Prepaid Card and any additional Prepaid Cards
connected to you. In addition, we reserve the right to charge you an
Administration Fee for each transaction that you make using your Prepaid Card
that results in a Shortfall or increases the Shortfall amount on your Prepaid
Card.
13.
Your Details
You must let us know as soon as
possible if you change name, address, phone number or
e-mail address. If we contact you in relation to your Prepaid Card, for
example, to notify you that we have cancelled your Prepaid Card or to send you
a refund by cheque, we will use the most recent contact details you have
provided to us. Any e-mail to you will be treated as being received as soon as
it is sent by us. We will not be liable to you if your contact details have
changed and you have not told us.
14.
Data Protection
In
purchasing the Prepaid Card and using it, you agree that we can use your
personal information in accordance with our Privacy Policy. Our Privacy Policy is set out on the Website,
it includes details of the personal information that we collect, how it will be
used, and who we pass it to. You can
tell us if you don't want to receive any marketing materials from us.
15.
Disputes with Retailers
If you have any disputes about
purchases made using your Prepaid Card, you should settle these with the person
you bought the goods or services from. We are not responsible for the quality,
safety, legality or any other aspect of any goods or services purchased with
your Prepaid Card. Remember that once you have used your Prepaid Card to make a
purchase we cannot stop that transaction.
16.
Communication
If you have an enquiry relating
to your Prepaid Card, You can send an email to Us at
service.trucash.com. We will endeavour to deal with Your
inquiry promptly. Alternatively You can call our Customer Service telephone line at +44 844
504 7811. Call cost 5p per minute from a
fixed BT landline. Call costs from other
networks may vary.
17.
Complaints
The Prepaid Card programme is
managed by DCR Strategies Inc. If you are unhappy in any
way with your Prepaid Card or the way it is managed, tell us by sending an
email to service@trucash.com
or calling Us at +44 844 504 7811 so we can
investigate the circumstances for you. Any complaints you have will be dealt
with quickly and fairly. You may be able
to take unresolved complaints to the Financial Ombudsman Service at South Quay
Plaza, 183 Marsh Wall, London E14 9SR. Telephone: +44 845 080 1800 and e-mail: enquiries@financial-ombudsman.org.uk
18.
Compensation
The Prepaid Card is an electronic money product and although it is a
product regulated by the Financial Services Authority, it is not covered by the
Financial Services Compensation Scheme. No other compensation scheme exists to
cover losses claimed in connection with the Prepaid Card. This means that in
the unlikely event that Newcastle Building Society becomes insolvent your funds
may become valueless and unusable and as a result you may lose your money.
19.
Assignment
We may assign the benefit and
burden of these terms and conditions to another company at any time, on giving
you 2 month’s prior
notice of this. If we do this, your rights will not be affected.
We
may transfer your unused balance to a new Prepaid Card provided by a Prepaid
Card issuer other than Newcastle Building Society at any time. Before we do
this, we will give you 2 month's notice of the new Prepaid Card arrangements and the new Prepaid
Card terms and conditions. Unless you advise us within the 2 month period
that you do not want a new Prepaid Card from the new Prepaid Card issuer, you
agree that we can automatically transfer the unused balance on your Prepaid
Card to a new Prepaid Card provided by the new Prepaid Card issuer.
21.
Governing Law
This Agreement is
concluded in English. All
communications with you will be in English. These terms and conditions will be
construed in accordance with English law.
22.
Prepaid Card Issuer
Your Prepaid Card is issued by
Newcastle Building Society (NBS) whose principal office is Portland
House, New Bridge Street,
Newcastle Upon Tyne, Tyne and Wear, NE1
8AL, which is authorised and regulated by the
Financial Services Authority (registered number 156058) as a building society
and an issuer of e-money. NBS is authorised and regulated by the Financial
Services Authority as an issuer of e-money (registration no. 156058. Your Prepaid Card is the property of Newcastle Building
Society and is not transferable to anyone else.
